1. Introduction

Koral & Co. (Pty) Ltd (“Koral & Co.”) is committed to ensuring transparency and promoting the right to access information in accordance with the Promotion of Access to Information Act, 2000 (“PAIA”). This manual provides guidelines on how to access records held by Koral & Co.

2. Company Details

• Business Name: Koral & Co. (Pty) Ltd
• Telephone Number: 060 505 6658
• Email Address: info@koralandco.com
• Website: www.koralandco.com

3. Information Officer

In compliance with PAIA, Koral & Co. has appointed an Information Officer who is responsible for ensuring compliance with the Act.

• Information Officer: Lavanya Rajcoomar
• Email: info@koralandco.com
• Phone: 060 505 6658

4. Guide on PAIA

A guide on how to use PAIA is available from the South African Human Rights Commission (SAHRC) and can assist individuals in understanding their rights and how to exercise them. The guide can be obtained as follows:

• Website: www.sahrc.org.za
• Email: PAIA@sahrc.org.za
• Phone: +27 11 877 3600
• Postal Address: The South African Human Rights Commission, Private Bag 2700, Houghton, 2041

5. Records Available in Accordance with Other Legislation

The following are some of the laws under which Koral & Co. is required to retain certain records, and which records may be accessible in terms of PAIA:

• Companies Act, 71 of 2008
• Consumer Protection Act, 68 of 2008
• Income Tax Act, 58 of 1962
• Labour Relations Act, 66 of 1995
• Electronic Communications and Transactions Act, 25 of 2002

6. Records Held by Koral & Co.

Koral & Co. holds the following categories of records:

6.1. Statutory Company Records

• Memorandum of Incorporation
• Company registration documents
• Minutes of Board meetings
• Financial statements and tax records

6.2. Human Resources Records

• Employee contracts and personal details
• Payroll records
• Leave records
• Policies and procedures

6.3. Customer Records

• Customer contact details
• Purchase records
• Shipping and billing details
• Communications with customers

6.4. Financial and Accounting Records

• Invoices and receipts
• Bank statements
• Tax returns and submissions
• Accounting and financial management information

6.5. Marketing and Communications

• Marketing strategies
• Social media communications
• Correspondence with customers and suppliers

6.6. Operational Records

• Supplier agreements
• E-commerce website data

7. Requesting Access to Records

In terms of PAIA, a requester must be provided with access to any record of a private body if:

• That record is required for the exercise or protection of any rights,
• The requester complies with the procedural requirements, and
• Access is not refused on any of the grounds set out in PAIA.

7.1. How to Request a Record:

• Complete Form C, available from the Department of Justice website (www.justice.gov.za).
• Submit the completed form to the Information Officer via email at info@koralandco.com or deliver it to our physical address.
• Provide sufficient details in the request to identify the record and the right being exercised or protected.

7.2. Fees:

• A requester may be required to pay a request fee and access fees as prescribed by PAIA before the request is processed.
• Koral & Co. will inform the requester of any applicable fees.

8. Grounds for Refusal of Access to Records

In terms of Chapter 4 of PAIA, access to certain records may be refused based on, but not limited to:

• Privacy of third parties
• Confidential commercial information
• Security of the company
• Protection of research information

9. Availability of the Manual

This PAIA Manual is available for inspection at Koral & Co.’s offices and on the company’s website at www.koralandco.com. A copy can also be requested from the Information Officer.

Contact Details for Further Assistance:

• Information Officer: Lavanya Rajcoomar
• Email: info@koralandco.com
• Phone: 060 505 6658
• Website: www.koralandco.com